55rr2 Privacy Policy

Who We Are

55rr2 is an online betting and casino entertainment platform accessible at https://55rr2.io, serving players primarily in the Bangladesh market. In this Privacy Policy, references to "55rr2", "we", "us", or "our" refer to the operator of the 55rr2 platform. References to "you", "your", or "Player" refer to any individual who accesses, registers on, or uses the 55rr2 platform in any capacity.

55rr2 acts as the data controller in respect of the personal information you provide when registering, using, or interacting with the platform. As data controller, 55rr2 is responsible for determining the purposes for which your personal data is processed and the means by which that processing is carried out.

Questions, requests, and concerns relating to this Privacy Policy or to 55rr2's data practices should be directed to the support team at the contact details provided in Section 14 of this document.

Data We Collect

55rr2 collects personal data in the following categories. The specific data collected in each category depends on how you interact with the platform:

55rr2 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health information, except where health or wellbeing data is voluntarily provided in the context of responsible gaming support requests.

How We Collect Data

55rr2 collects personal data through the following methods:

• Direct interactions: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or subscribing to promotional communications.
• Automated technologies: Technical and usage data collected automatically when you visit or interact with the 55rr2 platform, including through cookies, server logs, and similar tracking technologies. See Section 7 for full details on cookies.
• Third-party sources: Identity and fraud-check data received from KYC verification partners, payment processors such as bKash, Nagad, Rocket, and Upay, and fraud prevention service providers who may supplement the information you provide directly with data from their own records to assist with verification and risk assessment.
• Publicly available sources: In limited circumstances, 55rr2 may cross-reference information against publicly available sources such as sanction lists, politically exposed persons (PEP) databases, or other regulatory screening tools as part of our anti-money laundering compliance obligations.

How We Use Your Data

55rr2 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your account settings, and provide you with access to the 55rr2 platform.
• Service delivery: To process your deposits and withdrawals, settle bets, credit bonuses, and deliver all betting and casino features available on the platform.
• Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 21 years and to confirm the accuracy of your registration information in compliance with anti-money laundering obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, collusion, and other forms of prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance relating to your account or platform use.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling behaviour and to apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion measures where requested or required.
• Platform improvement: To analyse usage data, identify technical issues, improve game performance, and enhance the overall player experience on the 55rr2 platform.
• Marketing and promotions: To send you relevant promotional offers, bonus notifications, and seasonal campaign communications, where you have opted in to receive marketing communications. You may withdraw your marketing consent at any time by contacting [email protected].
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities and law enforcement agencies.

Legal Basis for Processing

55rr2 processes your personal data on the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing required to fulfil our obligations to you under the 55rr2 Terms and Conditions — including account registration, bet settlement, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and anti-money laundering obligations, responsible gaming requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out on the basis of 55rr2's legitimate business interests, including fraud prevention, platform security, abuse detection, and analytics for service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of optional marketing communications and promotional notifications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before your withdrawal.

Sharing Your Data

55rr2 does not sell or rent your personal data to third parties for their own commercial purposes. Your data may be shared with the following categories of recipients, strictly to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process your deposits and withdrawals. These providers receive only the financial data necessary to complete your specific transaction.
• Identity verification providers: Third-party KYC and age verification partners engaged by 55rr2 to verify the identity and age of registered players. These providers process identity and verification documents under strict confidentiality obligations.
• Fraud prevention and security services: Specialist providers who assist 55rr2 in detecting and preventing fraudulent activity, account takeovers, and financial crime on the platform.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and other studio partners may receive limited technical data (such as player session tokens and game history) solely for the purpose of providing and auditing their game products within the 55rr2 platform environment.
• Legal and regulatory authorities: 55rr2 may disclose personal data to law enforcement agencies, regulators, courts, or other public authorities where required or permitted by applicable law, including in connection with the investigation of financial crime or money laundering.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 55rr2 in connection with the management of legal claims or regulatory matters, subject to professional confidentiality obligations.

All third-party recipients of personal data are required to process that data only for the specific purpose for which it was shared and in accordance with applicable data protection standards. 55rr2 does not permit its service providers to use player data for their own independent marketing or business purposes.

Cookies and Tracking Technologies

55rr2 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the 55rr2 website. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Enable the platform to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so that these settings persist across sessions without you having to re-enter them on each visit.
• Analytics cookies: Collect aggregated data about how players navigate and use the platform — for example, which game categories are most visited and which pages generate the most support requests. This data helps 55rr2 identify usability issues and improve the platform experience. Analytics data is anonymised wherever possible.
• Marketing cookies: Used to track whether you have opted into promotional communications and to avoid showing you marketing content that is irrelevant to your preferences or account status. 55rr2 does not use cross-site tracking cookies that follow you across unrelated third-party websites.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For functional and analytics cookies, you may opt out without losing access to the core platform.

Data Retention

55rr2 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being open and active on the 55rr2 platform.
• Post-closure account data: Following account closure, identity and transaction records are retained for a minimum period necessary to comply with anti-money laundering record-keeping obligations and to resolve any outstanding disputes or legal claims.
• KYC and verification documents: Retained for the period required by applicable anti-money laundering regulations, typically a minimum of five years from the date of the last transaction.
• Customer support communications: Retained for a rolling period sufficient to manage ongoing support queries, complaints, and dispute resolution processes.
• Marketing preference data: Retained until you withdraw your marketing consent or close your account, whichever occurs first.
• Technical and usage logs: Typically retained on a rolling basis for platform security and fraud detection purposes, after which they are deleted or fully anonymised.

When personal data reaches the end of its applicable retention period and there is no longer a lawful basis to continue holding it, 55rr2 will securely delete, destroy, or irreversibly anonymise that data.

Data Security

55rr2 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 55rr2 platform.
• Encryption of sensitive data fields — including financial data and identity document references — at rest in our secure databases.
• Role-based access controls that restrict access to personal data to only those 55rr2 staff members or contractors who require it to perform their specific job functions.
• Regular internal security audits and vulnerability assessments of the 55rr2 platform infrastructure.
• Two-factor authentication options available to players to further protect account access.
• Secure, access-controlled data storage environments with activity logging and anomaly detection.

While 55rr2 takes all commercially reasonable steps to protect your data, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised access to your 55rr2 account or suspect that your personal data has been compromised, please notify us immediately at [email protected] so that we can take prompt remedial action.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 55rr2 will notify affected players without undue delay in accordance with applicable data protection obligations.

Your Rights

As a player on the 55rr2 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. 55rr2 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of access: You have the right to request confirmation of whether 55rr2 holds personal data about you, and if so, to receive a copy of that data along with information about how it is being used.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. You may also update certain account details directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where you have objected to processing and there are no overriding legitimate grounds. This right is subject to legal and regulatory retention obligations that may require 55rr2 to continue holding certain records.
• Right to restrict processing: You have the right to request that 55rr2 limits how your personal data is used in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of the personal data you provided to 55rr2 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to 55rr2 processing your personal data on the basis of legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes, which can be exercised at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

55rr2 will not charge a fee for handling reasonable data rights requests. If a request is manifestly unfounded or excessive, 55rr2 reserves the right to charge a reasonable administrative fee or to decline the request, with a written explanation provided to you.

Minors

The 55rr2 platform is strictly intended for adults aged 21 years and above. 55rr2 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, use the platform, or provide any personal data to 55rr2.

If 55rr2 becomes aware that personal data has been collected from an individual under the age of 21 — whether through our own detection, a report from a third party, or disclosure by the individual — the account will be immediately suspended, all associated data will be securely deleted, and any funds associated with the account will be handled in accordance with our Terms and Conditions and applicable legal requirements.

Parents and guardians who believe that a minor in their care may have registered on the 55rr2 platform should contact [email protected] immediately so that the matter can be investigated and resolved without delay.

Third-Party Links

The 55rr2 platform may contain references to third-party products, services, or game providers. Where links to external websites or services are present, please be aware that those third-party platforms operate under their own privacy policies and data practices, which are independent of 55rr2's Privacy Policy. 55rr2 has no control over and accepts no responsibility for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of the 55rr2 platform, particularly those of payment service providers such as bKash, Nagad, and Rocket, whose own terms govern how they handle your financial transaction data on their platforms.

Changes to This Policy

55rr2 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the introduction of new features on the platform, or updated legal or regulatory requirements. The effective date displayed at the top of this document will be updated whenever a new version of the Privacy Policy is published.

Where changes are material — meaning they meaningfully affect how we collect, use, or share your personal data — 55rr2 will provide reasonable advance notice to registered players via a prominent notice on the platform and, where appropriate, by email. Your continued use of the 55rr2 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you do not agree with any change to this Privacy Policy, you should cease using the platform and may request closure of your account by contacting the support team. All data retention obligations following account closure will continue to apply as described in Section 8.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 55rr2 handles your personal data, please contact our support team using the details below. All privacy-related requests should be submitted in writing to ensure a complete and accurate record is maintained.

• Email (plain text — not a link): [email protected]
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Website: https://55rr2.io

55rr2 aims to acknowledge all privacy-related correspondence within 2 business days and to provide a substantive response within 30 calendar days of receipt. Where a request is particularly complex or involves a large volume of data, we will notify you of any extension to this timeframe.

This Privacy Policy was last updated on 1 January 2026. The English-language version of this document is the authoritative version in all circumstances.